What our Customers say...


Customer Relations Manager I will have to say that this location goes above and beyond the normal every day of the mitigation and/or restoration company. I’ve had the privilege of using their services a few times and have nothing but positive remarks for multiple people in their office.  Thank you SERVPRO.

I have not used this business for repair work, but I have depended on them for professional counseling, asking what needs to be done and in what order or manner. I would recommend this business, because of what they do and also that this is a business that has caring personnel.

SERVPRO is the way to go! Everyone is so nice and friendly. They explain the process precisely and walk with you through every step. Highly recommend!

Did an amazing job!

I'm a principal of a charter school. I came in the week before school started with children to a major flooding due to A/C pump giving out. The flooding affected my front office and part of the gym floor. I remembered the motto "Like it never even happened." and called SERVPRO. They had team evaluating that same day and removing water the next morning. Our first day of school was fantastic. Our front office really did look "Like it never even happened." Thank you SERVPRO!

They've been a great asset to us and have always been very professional and responsive to our needs. We're glad to have them on our vendors list.

My kitchen was a disaster area after a pipe busted! Jessica helped coordinate my repairs and my remodel quicker than I could blink. Thankful for the team over at SERVPRO!

SERVPRO was one of the companies recommended to me by my insurance company after having a pipe burst in my guest bathroom in February! I have to say a BIG MAHALO (Thank You) to Sonia and her team! SERVPRO you have taken good care of my Hale (House) and my Ohana (Family) you all did an amazing job!! Mahalo (Thank You) for everything! Aloha from Tomball Texas!

Kimberly is very thorough and a delight to work with in any circumstance. She’s knowledgeable which helps in any process.

They were very professional, took the time and care to help move all my belongings. They fully explained the whole process and clean up involved with the water damage in my home. They explained the before the during the after they followed up several times you couldn’t get a better company to come out and handle your repairs. Having half your house flood when pipes break is already devastating enough and then to have all the damage in your house and stuck trying to make sense of the disaster is not fun either. So they were just really helpful and putting our house back together and salvaging what they could

ABOVE AND BEYOND! Kimberly Robb is highly knowledgeable in her field and shows true compassion and empathy in her obligation to her clients. She is available and ready to assist 24 hours. Awesome Customer Service!

Great informative class. Very easy to follow. Plan to attend more.

This company does great work. Works Extremely well with their customers. Expresses empathy at all times. Very professional attitudes, and is very quick to returns calls.

Should ANYONE...EVER... have any MAJOR OR TYPE of loss to your home or business, this should be the first place to call. The attention and assistance you will receive from Ms. Kimberly is PRICELESS. You should allow her to guide you through your entire claim as she is extremely knowledgeable and professional. You will NOT regret it.

Positive: Professionalism, Quality, Responsiveness, Value

This is an ideal way to obtain CE credits. What else could you ask for, the comfort of your own chair, relaxed atmosphere and for me - no drive time! The presenter, Kimberly Robb, does such an awesome job. She does not have a monotone voice to put you to sleep. Her presentation is well organized. I highly recommend Kimberly Robb's classes!

ABOVE AND BEYOND! Kimberly Robb is highly knowledgeable in her field and shows true compassion and empathy in her obligation to her clients. She is available and ready to assist 24 hours. Awesome Customer Service!

Kimberly is very thorough and a delight to work with in any circumstance. She’s knowledgeable which helps in any process.

Very timely with quality work and professionalism.

We had an issue in my commercial building that SERVPRO helped to mitigate.  I was very impressed with their response time and the quality of work from the crew. We will continue to call Kimberly and her team.

SERVPRO of S. Pasadena helped me in my time of need.  They were very professional and answered all of our questions.  Great company!

SERVPRO of S. Pasadena was very helpful in the minutes after the storm.  They were in my building, pumping out water immediately.  I would recommend them to everyone!

After heavy rains we received, an old oak tree up-rooted and fell on to side of my home, SERVPRO was quick to respond and attended to the bedrooms that were affected by rain. 

I highly recommend SERVPRO of South Pasadena, they responded to my kitchen fire in a timely manner. Can't ask for a better group.

The service tech was wonderful. Thanks

Kimberly was a joy to work with under these trying conditions.  She was extremely responsive and professional at all time.  She is a real asset to your company and your customers.

We were devastated when our home caught on fire, I had just bought a new vehicle and this is my daughter's SR. year of high school. Just very stressful. Pat and his team at SERVPRO of South Pasadena have been very supportive and helpful during this ordeal.  

Kimberly Robb was great! 

I couldn't ask for a better instructor, Kimberly is an amazing teacher. 

Awesome teacher, love these classes. Kimberly and SERVPRO are awesome.  Learned a lot today. 

Excellent job of delivering Ethics course. Kimberly kept the class engaged. 

Kimberly always does a great job. I love her passion and she makes learning fun. I will be back and I will tell others. 

Excellent Service and fair pricing 

Kimberly is an excellent instructor, I really enjoyed the CE class.

I attended CE training class hosted by Kimberly Robb with SERVPRO. It was on Ethics and I really enjoyed the class. She is very passionate about her role. I learned a lot about SERVPRO. Kimberly is an awesome instructor and I will let others know about CE classes for next year.

  1. Please describe why you chose us.  Response:   After our water damage, my homeowner's policy recommended SERVPRO as one of it's preferred providers.
  2. Please rate the overall quality and value of your finished project. Response:   4.5  Comments: I could not be happier. The work was seamless.
  3. What did you enjoy the most about working with us on the project?  Response:   Communication, communication, communication
  4. How would you describe your overall experience working with us?  Response:   Fabulous. SERVPRO brought closure to our water entry nightmare
  5. Please rate how likely you are to recommend us to your friends and family.  Response:   5.0  Comments: I already have sung praises to others.

SERVPRO gets the job done.

Thank you SERVPRO for making this so easy.

I know it's going to be a long recovery but we will get through it. SERVPRO reassured us everything is going to be okay and its possible we can return home in a little over a month.

SERVPRO took care of me in my time of need. I am grateful.

SERVPRO took excellent care of my home.

It took us forever to get back on our feet. But it wasn't until we called SERVPRO we finally started making progress. 

I never knew SERVPRO had such a wide variety of services. They are my one stop shop for all my properties.

The on-site personnel clearly explained the cleaning and restoration process throughout the duration of the job.  They did a great job! "

Everyone was professional and very friendly. They were very careful and concerned not to damage anything- which was very important to us. "

The bathroom backed up and made our whole lab reek. Thank you SERVPRO for getting us back to a sanitary state so quickly! It was bad."

The guys did a great job in cleaning my office. Everyone noticed the office had a clean aroma!"

They are very easy to work with. Lots of fast and friendly people."

SERVPRO was very thorough. I was worried they would miss something and the mold would only get worse. I don't think I have ever been so stressed out. They got it right the first time and saved me a ton of time and money. Thank you!"

I got home from vacation to a flooded house and called SERVPRO of South Pasadena. From the initial point of contact, their team was on it! They not only isolated the core issue, but did a thorough job of inspecting other areas of the home that might be damaged. I truly felt as though they were working for me and were there to get me through this bad situation with as little pain as possible."

I give solid 10's on everything [SERVPRO of South Pasadena] did." 

SERVPRO does not hesitate to come when I call them. It is reassuring to know once I make that call the job will be done."

Our [Insurance] Policy covered the accident we had in the bathroom. I am so glad they brought in SERVPRO. Everyone was helpful and got us through this mess."

Who knew it would freeze in Texas? The last thing I expected was my pipes to burst. I am happy you are prepared for every weather event even if its not common to our area. I would gladly use you again.

I never thought we would get rid of that musty smell after Hurricane Harvey. Thanks SERVPRO of South Pasadena!"

I would highly recommend this SERVPRO to anyone if you need them. "

Everyone seemed like they knew what they were doing. It all went well. I am just happy to have my house back. "

Everything looks so good, you can hardly even tell there was a ever a fire here. "